Terms & Conditions

Last Updated: 22 January 2025

Welcome to Hai Helper ("we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, located at haihelper.com.au (the "Website"), including any gated content and services provided therein. By accessing or using the Website, you agree to these Terms and Conditions. If you do not agree, please refrain from using the Website.

1. Purpose of the Website

The Website provides resources and guidance to help users navigate the National Disability Insurance Scheme (NDIS) in Australia. We are not a registered NDIS provider, and the content provided on the Website is for informational purposes only. It does not constitute professional advice or a substitute for consultation with a qualified NDIS service provider.

2. User Accounts

To access gated content and services:

  • You must create an account by providing your name, email address, and a secure password.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

  • If you suspect unauthorized access to your account, notify us immediately.

3. Use of the Generative AI Service

  • The gated section of the Website features a generative AI tool designed to assist with NDIS-related inquiries.

  • Conversations with the AI are not stored and will reset with each new session.

  • The AI provides guidance based on general information and cannot guarantee accuracy or applicability to individual circumstances.

  • Use of the AI tool is entirely at your own risk.

4. Third-Party Services

  • Our Website is built using Squarespace, which provides hosting and infrastructure services, including data storage. Squarespace processes data in accordance with their Privacy Policy.

  • The generative AI tool is powered by Chatbase.co, which processes user conversations as part of its service. Chatbase.co’s Privacy Policy applies to interactions with the AI tool.

5. Marketing and Communications

By signing up, you consent to receive emails from us, including marketing communications and follow-ups. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email.

6. Disclaimers

  • We strive to provide accurate and helpful content but make no guarantees about the completeness or reliability of the information on the Website.

  • The Website is provided "as is" and without warranties of any kind, whether express or implied.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Website or reliance on its content.

8. Termination

We reserve the right to suspend or terminate your access to the Website at our sole discretion, without notice, if you violate these Terms and Conditions.

9. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of these Terms will be resolved in Australian courts.